Refund, Privacy & Shipping Policies
For non-edible goods, we have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you
received it, or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a
return shipping label, as well as instructions on how and where to send your
package. Items sent back to us without first requesting a return will not be
Please contact us if you have any further question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.
Exceptions / non-returnable
Certain types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or personalized
items), and personal care goods (such as beauty products). We also do not
accept returns for hazardous materials, flammable liquids, or gases. Please get
in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Again, please contact us if you have any further question at firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method. Please remember it can take some time
for your bank or credit card company to process and post the refund too.
Please make sure to contact us at email@example.com if you have any further concerns or questions.
It is our pleasure to ensure your satisfaction.
We try our best to ship any orders within 1 to 5 open business
If you haven't received your order within 5 business days, it is
possible that we or the transporter has made a mistake with your order.
Please do not hesitate if you have any concerns or questions at firstname.lastname@example.org .