Refund policy

For non-edible goods, we have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you
received it, or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.


To start a return, you can contact us at info@maple3.ca. If your return is accepted, we’ll send you a
return shipping label, as well as instructions on how and where to send your
package. Items sent back to us without first requesting a return will not be
accepted.

Please contact us if you have any further question at info@maple3.ca.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.

Exceptions / non-returnable
items

Certain types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or personalized
items), and personal care goods (such as beauty products). We also do not
accept returns for hazardous materials, flammable liquids, or gases. Please get
in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Again, please contact us if you have any further question at info@maple3.ca.

Refunds

We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method. Please remember it can take some time
for your bank or credit card company to process and post the refund too.

Contact us

Please make sure to contact us at info@maple3.ca if you have any further concerns or questions.
It is our pleasure to ensure your satisfaction.

Shipping policy

We try our best to ship any orders within 1 to 5 open business
days.

If you haven't received your order within 5 business days, it is
possible that we or the transporter has made a mistake with your order.

Please do not hesitate if you have any concerns or questions at info@maple3.ca .