Privacy policy

Last updated: October 25, 2026

This Privacy Policy explains how 9272-4285 Québec inc., doing business as Maple 3 and Le Groupe acéricole SN ("Maple 3", "we", "us"), collects, uses, shares and protects your personal information when you visit maple3.ca or buy from us. We comply with Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25) and with Canada's PIPEDA.

Person in charge of the protection of personal information

Our person in charge of the protection of personal information is Yannick Leclerc, General Manager. You can reach him at info@maple3.ca, by phone at 438 800-1957, or by mail at 325, 5e Rue, Suite 101, Québec (Québec) G1L 2R8, Canada.

Information we collect

  • Order information: name, billing and shipping address, email address, phone number and order details. Payment card information is processed by our payment providers; we do not store full card numbers.
  • Account and subscription information: login details, subscription preferences and order history.
  • Customer service information: what you share with us when you contact us.
  • Device and browsing information: IP address, browser type, pages viewed and how you use the site, collected through cookies and similar technologies.
  • Reviews and newsletter: reviews you submit and your email address if you subscribe to our newsletter.

Why we use your information

  • To process and ship your orders and manage your subscriptions.
  • To answer your questions and handle claims for damaged products.
  • To send you our newsletter and offers, only if you have agreed to receive them. You can unsubscribe at any time.
  • To understand how our site is used and improve it.
  • To prevent fraud and meet our legal obligations.

We only collect the information we need for these purposes, and we ask for your consent where the law requires it.

Service providers we share information with

We do not sell or rent your personal information. We share it only with service providers who help us run our business, and only as needed: online store and payments, subscription management, newsletter and emails, customer reviews, audience measurement and advertising (according to your cookie choices), and warehouses and carriers.

We may also disclose information when required by law.

Information stored outside Quebec

Some of our service providers store or process information outside Quebec, including elsewhere in Canada, in the United States and in Europe. Before doing so, we assess whether the information will receive adequate protection, and we use contracts that require our providers to protect it.

Cookies

We use cookies that are necessary for the store to work, and, with your consent, analytics and advertising cookies. You can change your choices at any time through our cookie preferences or your browser settings. To learn more about cookies, visit www.allaboutcookies.org.

How long we keep your information

We keep your information only as long as needed for the purposes above or as required by law (for example, accounting records), then we delete or anonymize it.

Security

We use reasonable technical and organizational measures to protect your information. If a confidentiality incident presents a risk of serious injury, we will notify the people affected and the Commission d'accès à l'information du Québec, as required by law.

Your rights

You may ask to access your personal information, correct it, withdraw your consent, stop its dissemination, or receive a copy of it in a structured format. To exercise these rights, write to info@maple3.ca. We will answer within 30 days. If you are not satisfied with our answer, you may file a complaint with the Commission d'accès à l'information du Québec.

Minors

Our site is not intended for children under 14, and we do not knowingly collect their personal information without the consent of a parent or guardian.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

For any question about this policy or your personal information, contact Yannick Leclerc at info@maple3.ca.