Refund policy

No returns

For food safety reasons, we do not accept returns of our beverages. Once an order has been delivered, products cannot be sent back to us, whether opened or unopened.

Damaged or defective products

Please inspect your order as soon as you receive it. If a product arrives damaged or defective, or if you received the wrong item, contact us at info@maple3.ca within 14 days of delivery with your order number and a photo of the issue. Please do not send the product back to us.

Refunds

Once your claim is approved, the affected products will be refunded to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

Contact us

For any question about your order, contact us at info@maple3.ca.