FAQ

GENERAL QUESTIONS

What is maple water?

Maple water is the water harvested from sugar maple trees in spring, during sugaring season. It naturally contains 46 nutrients, including electrolytes and minerals. A simple, natural way to hydrate, with only 35 calories per 375 ml.

What are the benefits of maple water?

Maple 3 maple water is organic and naturally contains 46 nutrients, including electrolytes and minerals. A 375 ml serving of pure maple water is an excellent source of manganese (37% of the daily value) and copper (38%), for only 35 calories. With no added sugar, no preservatives and no colours, it's a simple, natural way to hydrate every day.

What does maple water taste like?

Light and refreshing, with a natural sweetness and a delicate maple note. It doesn't taste like syrup: it's much less sweet.

Is maple water eco-friendly?

Yes. Maple water is harvested every spring through a small tap, without cutting down or harming the trees: the sugar bush remains a living forest, sustainably managed year after year. Each maple tree captures an average of 25 kg of CO₂ per year, and Quebec's sugar bushes store more than 744,000 tonnes of carbon annually. These forests can also be home to up to 57 threatened or vulnerable animal and plant species. Protecting forests is part of our mission.

Does maple water have side effects?

Maple water is a food that has long been enjoyed in Quebec every spring. It contains natural sugars (for example, 9 g per 355 ml can of Sparkling), to be enjoyed as part of a balanced diet like any beverage. It contains no major allergens. For any question about your health, talk to a health professional.

How many calories are in maple water?

Pure: 35 calories per 375 ml (45 per 500 ml). Sparkling: 35 calories per 355 ml can. Sports: 60 calories per 500 ml bottle.

How long does maple water last?

Unopened, in a cool, dry place: up to 36 months for pure maple water, 24 months for Sparkling and Sports (see the best-before date). Once opened, keep it in the fridge and drink it within a week.

Can you drink maple water straight from the tree?

Yes! In Quebec, drinking fresh maple water at the sugar shack is a spring tradition. Maple 3 filters and bottles it so you can enjoy it all year long!

How is maple water made?

Straight from the tree to you, in 5 steps:

  1. The tree's reserves: in summer, the maple tree makes sugar and stores it. In spring, this sugar mixes with the water absorbed by the roots.
  2. The sap run: for a few weeks each spring, freezing nights and mild days make the maple water flow. A small tap is all it takes, with no harm to the tree.
  3. Filtration: maple water is filtered as soon as it's harvested, right at the sugar bush, to preserve its purity and delicate flavour.
  4. Bottling: it is pasteurized and bottled as soon as it arrives at our facility.
  5. All year long: a thirst-quenching, lightly sweet drink with its natural electrolytes and minerals, to enjoy well beyond sugaring season.
What's the difference between maple water and maple syrup?

Syrup is made by boiling maple water for a long time to evaporate almost all the water: it takes about 40 litres of maple water to make one litre of syrup. Maple water is enjoyed just as it is: since it isn't boiled, it keeps the nutrients that are naturally present in it. Clear, light and lightly sweet, with only 35 calories per 375 ml.

Maple water or coconut water: what's the difference?

Both are natural drinks, but:

  • Taste: maple water is light, with a delicate sweetness; coconut water has a stronger tropical taste.
  • Origin: maple water comes from Canadian forests and is harvested every spring; coconut water often travels very long distances.
  • Minerals: Maple 3 pure maple water is an excellent source of manganese and copper.
  • Organic: all Maple 3 maple water is certified organic.
Is maple water a laxative?

No. This idea probably comes from the habit of drinking maple water straight from the sap bucket during sugaring season, unfiltered. Maple 3 maple water is filtered and pasteurized before it is bottled.

Why the name Maple 3?

Maple 3 takes its name from our very first sugar bush, located on lot no. 3 on Maple Street in the Chaudière-Appalaches region of Quebec. The name is also a wink to the way French speakers pronounce "three" and "tree" in English: Maple 3 sounds almost like "Maple Tree".

Where does Maple 3 maple water come from?

Our story began in 2009 in our own sugar bush, the first in the world entirely dedicated to maple water. As demand has grown, our sugar bush is no longer enough: we also work with certified organic maple producers in several regions of Canada to harvest the best water every spring.

What makes Maple 3 different?

Maple 3 is a maple water pioneer: in 2009, we created the world's first sugar bush entirely dedicated to harvesting it. Our drinks are certified organic by Ecocert Canada, made with maple water harvested every spring, and sold in more than 10 countries. Finalist at the 2018 Global Bottled Water Awards. Nature is our lab!

Are your products certified organic?

Yes. All our drinks are certified organic by Ecocert Canada.

Where can I buy Maple 3 maple water?

Online at maple3.ca and from online retailers such as Amazon, Walmart and Costco, as well as in store at many retailers. Visit our Where to find us page to find Maple 3 near you. Maple 3 is available in more than 10 countries, from Canada to Korea.

Are your containers recyclable?

Yes. Sparkling comes in aluminum cans, which can be recycled endlessly, and Pure and Sports come in Tetra Pak carton bottles made of about 70% paperboard, a renewable material. Our containers are also part of deposit-return systems where applicable.

Do you sponsor events, athletes or partnerships?

Yes. We support events, athletes and initiatives that encourage an active, sustainable lifestyle. Email us at info@maple3.ca with the details of your project.

Do you sell to grocery stores, cafés and businesses?

Yes. To become a retailer or to order wholesale, email commande@maple3.ca.

Sports drinks

Do Maple 3 Sports drinks contain caffeine or stimulants?

No. Maple 3 Sports contains no caffeine and no stimulants. It's made with organic maple water, salt, citric acid and organic natural flavours.

Which electrolytes does Maple 3 Sports contain?

Per 500 ml bottle: sodium 280 mg (12% of the daily value), potassium 50 mg and calcium 50 mg. It is also an excellent source of manganese (85%) and copper (44%).

When should I drink Maple 3 Sports?

Before, during or after your workout, or any time of day to hydrate with a fruity taste. Best served well chilled.

Orders, shipping & subscriptions

How does the subscription work?

Choose "Subscribe" on the product page, then your delivery frequency. You save 15% on every order. No commitment: you can change, skip or cancel at any time.

How do I change, skip or cancel my subscription?

Log in to your account on maple3.ca, then open the subscriptions section. You can change the size, flavour, frequency or next delivery date, skip a delivery or cancel.

How long does delivery take?

Orders are usually delivered within 1 to 5 business days.

How much does shipping cost?

Shipping is free on orders of $100 or more ($100 CAD in Canada, $100 USD in the United States). Below that amount, shipping is calculated at checkout based on your delivery address.

Do you ship to the United States?

Yes. In the United States, Maple 3 pure maple water is available on maple3.ca, Amazon.com and Walmart.com, and in store at Meijer. Sparkling and Sports are available in Canada only.

Do you sell or ship elsewhere in the world?

Yes. Maple 3 is available in more than 10 countries, from Canada to Korea, through local retailers and partners. Visit our Where to find us page to find a retailer near you. Online orders on maple3.ca are shipped to Canada and the United States.

What is your return policy?

You have 30 days to contact us at info@maple3.ca. Details are in our return policy.

My order arrived damaged. What should I do?

Email us at info@maple3.ca with your order number and a photo of the damaged products. We will refund you or send you new products.

What's in the Discovery Box?

36 drinks to taste the whole range: 12 pure maple waters (330 ml), 12 Sparkling cans (4 Original, 4 Lime, 4 Peach-Mango, 355 ml) and 12 Maple 3 Sports (4 Peach, 4 Raspberry-Lemon, 4 Tropical, 500 ml). Perfect for trying everything before choosing your format.

FAQ

Do you have any other questions about Maple 3 products?